A Multi-method Evaluation of an Emergency Service Employee Assistance Program
There is a paucity of literature and research published in refereed journals or books that evaluate Employee Assistance Programs (EAP’s) in an emergency service organization. The purpose of the evaluation presented in this paper was to identify levels of satisfaction with the established EAP in a particular ambulance service, using a scientifically robust approach. Hence, a mixed method was adopted which incorporated the collection of quantitative and qualitative, objective and subjective data. Survey data (n= 667) supported high to very high levels of satisfaction with the individual services the organization provides, the EAP program in general, and a high level of usage of these services by ambulance personnel. Usage data demonstrated that more than half of the staff in the organization utilised support services at least once in a given year and qualitative data reiterated the relatively high levels of satisfaction as well as elucidated some issues that require further investigation. Results supported the structure and delivery of this service’s staff support program and provide orientation for future research.
Impact and interest:
Citation counts are sourced monthly from and citation databases.
These databases contain citations from different subsets of available publications and different time periods and thus the citation count from each is usually different. Some works are not in either database and no count is displayed. Scopus includes citations from articles published in 1996 onwards, and Web of Science® generally from 1980 onwards.
Citations counts from theindexing service can be viewed at the linked Google Scholar™ search.
|Item Type:||Journal Article|
|Additional Information:||For more information, please refer to the publisher's website (link above) or contact the author: firstname.lastname@example.org|
|Keywords:||Emergency service, evaluation, staff support, EAP, peer support, ambulance, stress, trauma|
|Subjects:||Australian and New Zealand Standard Research Classification > PSYCHOLOGY AND COGNITIVE SCIENCES (170000) > PSYCHOLOGY (170100) > Industrial and Organisational Psychology (170107)|
|Divisions:||Current > QUT Faculties and Divisions > Faculty of Health
Current > Institutes > Institute of Health and Biomedical Innovation
|Copyright Owner:||Copyright 2004 Haworth Press|
|Deposited On:||18 Apr 2007 00:00|
|Last Modified:||15 Jan 2009 07:27|
Repository Staff Only: item control page