Factors for IT-enabled public sector process improvements in developing economies

Finau, Glen & Prasad, Acklesh (2014) Factors for IT-enabled public sector process improvements in developing economies. In 20th Americas Conference on Information Systems, AIS (Association for Information Systems), Savannah, Georgia, USA.

Abstract

IT resources are indispensable in the management of Public Sector Organizations (PSOs) around the world. We investigate the factors that could leverage the IT resources in PSOs in developing economies. While research on ways to leverage IT resources in private sector organizations of developed countries is substantial, our understanding on ways to leverage the IT resources in the public sector in developing countries is limited. The current study aspires to address this gap in the literature by seeking to determine the key factors required to create process value from public sector IT investments in developing countries. We draw on the resource-centric theories to imply the nature of factors that could leverage the IT resources in the public sector. Employing an interpretive design, we identified three factors necessary for IT process value generation in the public sector. We discuss these factors and state their implications to theory and practice.

Impact and interest:

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ID Code: 70199
Item Type: Conference Paper
Refereed: Yes
Additional URLs:
Keywords: IT Process Value, Public Sector Organizations, e-Government, developing countries, resource-centric theories
Subjects: Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > BUSINESS AND MANAGEMENT (150300) > Business Information Systems (150302)
Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > BUSINESS AND MANAGEMENT (150300) > Innovation and Technology Management (150307)
Divisions: Current > QUT Faculties and Divisions > QUT Business School
Copyright Owner: Copyright 2014 Please consult the authors
Deposited On: 15 Apr 2014 23:02
Last Modified: 18 Jul 2017 18:04

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