Ethnography of software maintenance activities in an industrial engineering setup

Vyas, Dhaval (2013) Ethnography of software maintenance activities in an industrial engineering setup. In Tripathi, Sanjay & Joshi, Anirudha (Eds.) Proceedings of the 11th Asia Pacific Conference on Computer Human Interaction (APCHI '13), ACM, Bangalore, India, pp. 242-246.

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New technical and procedural interventions are less likely to be adopted in industry, unless they are smoothly integrated into the existing practices of professionals. In this paper, we provide a case study of the use of ethnographic methods for studying software bug-fixing activities at an industrial engineering conglomerate. We aimed at getting an in-depth understanding of software developers' everyday practices in bug-fixing related projects and in turn inform the design of novel productivity tools. The use of ethnography has allowed us to look at the social side of software maintenance practices. In this paper, we highlight:

1) organizational issues that influence bug-fixing activities;

2) social role of bug tracking systems, and;

3) social issues specific to different phases of bug-fixing activities.

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ID Code: 70489
Item Type: Conference Paper
Refereed: Yes
Keywords: Ethnography, Design, Software Bug-fixing
DOI: 10.1145/2525194.2525269
ISBN: 9781450322539
Divisions: Current > Schools > School of Electrical Engineering & Computer Science
Current > QUT Faculties and Divisions > Science & Engineering Faculty
Copyright Owner: Copyright 2013 ACM New York, NY, USA
Deposited On: 28 Apr 2014 02:41
Last Modified: 28 Apr 2014 21:50

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