Ethnography of software maintenance activities in an industrial engineering setup
Vyas, Dhaval (2013) Ethnography of software maintenance activities in an industrial engineering setup. In Tripathi, Sanjay & Joshi, Anirudha (Eds.) Proceedings of the 11th Asia Pacific Conference on Computer Human Interaction (APCHI '13), ACM, Bangalore, India, pp. 242-246.
New technical and procedural interventions are less likely to be adopted in industry, unless they are smoothly integrated into the existing practices of professionals. In this paper, we provide a case study of the use of ethnographic methods for studying software bug-fixing activities at an industrial engineering conglomerate. We aimed at getting an in-depth understanding of software developers' everyday practices in bug-fixing related projects and in turn inform the design of novel productivity tools. The use of ethnography has allowed us to look at the social side of software maintenance practices. In this paper, we highlight:
1) organizational issues that influence bug-fixing activities;
2) social role of bug tracking systems, and;
3) social issues specific to different phases of bug-fixing activities.
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|Item Type:||Conference Paper|
|Keywords:||Ethnography, Design, Software Bug-fixing|
|Divisions:||Current > Schools > School of Electrical Engineering & Computer Science
Current > QUT Faculties and Divisions > Science & Engineering Faculty
|Copyright Owner:||Copyright 2013 ACM New York, NY, USA|
|Deposited On:||28 Apr 2014 02:41|
|Last Modified:||28 Apr 2014 21:50|
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