Flexible service systems

Polyvyanyy, Artem & Weske, Mathias (2011) Flexible service systems. In Demirkan, Haluk, Spohrer, James C., & Krishna, Vikas (Eds.) The Science of Service Systems. Springer, New York, pp. 73-90.

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Abstract

Service science combines scientific, management, and engineering disciplines to improve the understanding of how service systems cooperate to create business value. Service systems are complex configurations of people, technologies, and resources that coexist in a common environment of service provisioning. While the general concepts of service science are understood and agreed upon, the representation of service systems using models is still in its infancy. In this chapter, we look at business processes and their role in properly representing service systems. We propose flexible process graphs, a high-level process modeling language, and extend it in order to specify service systems and their compositions within shared environments in a flexible way. The discussion in this chapter is the first step towards a formal description of service science environment, including service systems, networks, and whole ecology.

Impact and interest:

4 citations in Web of Science®
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ID Code: 70729
Item Type: Book Chapter
Additional URLs:
Keywords: Service science, Service systems, Flexible process graph, Flexible service systems, Modeling
DOI: 10.1007/978-1-4419-8270-4_5
ISBN: 9781441982698
ISSN: 1865-4924
Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > DISTRIBUTED COMPUTING (080500)
Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600)
Divisions: Current > QUT Faculties and Divisions > Science & Engineering Faculty
Deposited On: 30 Apr 2014 00:50
Last Modified: 23 Aug 2016 16:10

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