Optimising employee engagement with internal communication : a social exchange perspective

Karanges, Emma Ruth (2014) Optimising employee engagement with internal communication : a social exchange perspective. Masters by Research thesis, Queensland University of Technology.


Drawing on principles of social exchange this thesis employs mediated regression to investigate the relationship between internal communication and employee engagement in the Australian workforce. Findings suggest organisations and supervisors should focus internal communication efforts toward building greater perceptions of support and stronger identification among employees in order to foster optimal engagement. This research contributes to public relations and management scholarship through understanding how perceived support and identification act as mediating mechanisms in the relationship between internal communication and employee engagement at the organisational and supervisory level.

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493 since deposited on 27 May 2014
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ID Code: 71024
Item Type: QUT Thesis (Masters by Research)
Supervisor: Johnston, Kim, Beatson, Amanda, & Lings, Ian
Keywords: Corporate communication, Employee engagement, Internal communication, Organisational identification, Perceived organisational support, Perceived supervisor support, Social exchange theory, Social identity theory, Supervisor identification, Workplace relationships
Divisions: Current > QUT Faculties and Divisions > QUT Business School
Current > Schools > School of Advertising, Marketing & Public Relations
Institution: Queensland University of Technology
Deposited On: 27 May 2014 01:39
Last Modified: 09 Sep 2015 06:02

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