Dimensions of business processes quality (QoBP)

Heravizadeh, Mitra, Mendling, Jan, & Rosemann, Michael (2009) Dimensions of business processes quality (QoBP). Business Process Management Workshops, 17, pp. 80-91.

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Conceptual modeling is an important tool for understanding and revealing weaknesses of business processes. Yet, the current practice in reengineering projects often considers simply the as-is process model as a brain-storming tool. This approach heavily relies on the intuition of the participants and misses a clear description of the quality requirements. Against this background, we identify four generic quality categories of business process quality, and populate them with quality requirements from related research. We refer to the resulting framework as the Quality of Business Process (QoBP) framework. Furthermore, we present the findings from applying the QoBP framework in a case study with a major Australian bank, showing that it helps to systematically fill the white space between as-is and to-be process modeling.

Impact and interest:

33 citations in Scopus
12 citations in Web of Science®
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ID Code: 71347
Item Type: Journal Article
Refereed: No
DOI: 10.1007/978-3-642-00328-8_8
ISBN: 978-3-642-00328-8
ISSN: 1865-1348
Divisions: Current > QUT Faculties and Divisions > Science & Engineering Faculty
Deposited On: 12 May 2014 03:59
Last Modified: 21 Jun 2017 07:01

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