An investigation of the stress-buffering effects of social support in the occupational stress process as a function of team identification

Jimmieson, N.L., McKimmie, B.M., Hannam, R.L., & Gallagher, J. (2010) An investigation of the stress-buffering effects of social support in the occupational stress process as a function of team identification. Group Dynamics : Theory, Research, and Practice, 14(4), pp. 350-367.

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Abstract

This study explored how the social context influences the stress-buffering effects of social support on employee adjustment. It was anticipated that the positive relationship between support from colleagues and employee adjustment would be more marked for those strongly identifying with their work team. Furthermore, as part of a three-way interactive effect, it was predicted that high identification would increase the efficacy of coworker support as a buffer of two role stressors (role overload and role ambiguity). One hundred and 55 employees recruited from first-year psychology courses enrolled at two Australian universities were surveyed. Hierarchical multiple regression analyses revealed that the negative main effect of role ambiguity on job satisfaction was significant for those employees with low levels of team identification, whereas high team identifiers were buffered from the deleterious effect of role ambiguity on job satisfaction. There also was a significant interaction between coworker support and team identification. The positive effect of coworker support on job satisfaction was significant for high team identifiers, whereas coworker support was not a source of satisfaction for those employees with low levels of team identification. A three-way interaction emerged among the focal variables in the prediction of psychological well-being, suggesting that the combined benefits of coworker support and team identification under conditions of high demand may be limited and are more likely to be observed when demands are low.

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6 citations in Web of Science®

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ID Code: 71581
Item Type: Journal Article
Refereed: Yes
Keywords: Workplace stressors, Social support, Team identification, Employee adjustment
DOI: 10.1037/a0018631
ISSN: 1930-7802
Divisions: Current > QUT Faculties and Divisions > QUT Business School
Current > Schools > School of Management
Deposited On: 15 May 2014 23:47
Last Modified: 19 May 2014 00:30

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