Information systems success research : the “20-year update?” panel report from PACIS, 2011

Tate, Mary, Sedera, Darshana, McLean, Ephraim, & Burton-Jones, Andrew (2014) Information systems success research : the “20-year update?” panel report from PACIS, 2011. Communications of the Association for Information Systems, 34, pp. 1235-1246.

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This article summarizes a panel held at the 15th Pacific Asia Conference on Information Systems (PACIS) in Brisbane, Austrailia, in 2011. The panelists proposed a new research agenda for information systems success research. The DeLone and McLean IS Success Model has been one of the most influential models in Information Systems research. However, the nature of information systems continues to change. Information systems are increasingly implemented across layers of infrastructure and application architecture. The diffusion of information systems into many spheres of life means that information systems success needs to be considered in multiple contexts. Services play a much more prominent role in the economies of countries, making the “service” context of information systems increasingly important. Further, improved understandings of theory and measurement offer new opportunities for novel approaches and new research questions about information systems success.

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ID Code: 71943
Item Type: Journal Article
Refereed: Yes
Additional URLs:
Keywords: IS success, IS impact, Information systems research
ISSN: 1529-3181
Divisions: Current > Schools > School of Information Systems
Current > QUT Faculties and Divisions > Science & Engineering Faculty
Copyright Owner: Copyright 2014 Association for Information Systems
Deposited On: 21 May 2014 22:24
Last Modified: 23 May 2014 00:15

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