A design approach to the study of people's experiences with technologies in the context of public transport

Chamorro-Koc, Marianella (2014) A design approach to the study of people's experiences with technologies in the context of public transport. International Journal of Design in Society, 7(2), pp. 51-65.

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Relevant to the study of people’s attitudes towards public transport use is the consideration to the role of technology as part of the travel experience. Technologies aim to enhance daily tasks but tend to change the way people interact with products and can be perceived as difficult to use. This is critical in the context of “public use” where products and services are to be used by the population at large: adults, children, elderly, people with disabilities, and tourists. From different perspectives, the topic of users and the use of technologies have been studied in the social sciences and human computer interaction fields; however, earlier approaches fail to address the ways in which experiential knowledge informs people’s interactions with products and technologies, and how such information could guide the design of future technologies. This paper describes a pilot study, part of a larger ongoing exploratory research that investigates people’s experiences with infrastructure, systems, and technologies in the context of public transport. The methodological approach included focus groups, field observations, and retrospective verbal reports. At this stage, the study found that four context led factors were the primary source of reference informing participants’ actions and interactions; they are:

(i) context >> experience,

(ii) context >> interface,

(iii) context >> knowledge,

(iv) context >> emotion.

Impact and interest:

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ID Code: 72264
Item Type: Journal Article
Refereed: Yes
Keywords: Experiential Knowledge, Context of Use, People-Technology Interactions, Public Transport Technologies
ISSN: 2325-1360
Subjects: Australian and New Zealand Standard Research Classification > BUILT ENVIRONMENT AND DESIGN (120000) > DESIGN PRACTICE AND MANAGEMENT (120300) > Industrial Design (120305)
Divisions: Current > QUT Faculties and Divisions > Creative Industries Faculty
Copyright Owner: Copyright 2014 (individual papers), the author(s)
copyright 2014 (selection and editorial matter) Common Ground
Copyright Statement: Apart from fair dealing for the purposes
of study, research, criticism or review as permitted under the
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reproduced by any process without written permission from the
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Deposited On: 01 Jun 2014 23:10
Last Modified: 07 Feb 2017 02:12

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