Exploring subscription renewal intention of operational cloud enterprise systems-a socio-technical approach

Walther, Sebastian, Sarker, Saonee, Sedera, Darshana, & Eymann, Torsten (2013) Exploring subscription renewal intention of operational cloud enterprise systems-a socio-technical approach. In Proceedings of the 21st European Conference on Information Systems, AIS eLibrary (Association for Information Systems), Utrecht, The Netherlands, pp. 1-12.

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Despite the fact that customer retention is crucial for providers of cloud enterprise systems, only little attention has been directed towards investigating the antecedents of subscription renewal in an organizational context. This is even more surprising, as cloud services are usually offered as subscription-based pricing models with the (theoretical) possibility of immediate service cancellation, strongly opposing classical long-term IT-Outsourcing contracts or license-based payment plans of on premise enterprise systems. To close this research gap an empirical study was undertaken. Firstly, a conceptual model was drawn from theories of social psychology, organizational system continuance and IS success. The model was subsequently tested using survey responses of senior management within companies which adopted cloud enterprise systems. Gathered data was then analysed using PLS. The results indicate that subscription renewal intention is influenced by both – social-related and technology-specific factors – which are able to explain 50.4% of the variance in the dependent variable. Beneath the cloud enterprise systems specific contributions, the work advances knowledge in the area of organizational system continuance, as well as IS success.

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ID Code: 72879
Item Type: Conference Paper
Refereed: Yes
Additional URLs:
Keywords: Cloud computing, Software as a service, Enterprise systems, IS continuance
Divisions: Current > Schools > School of Information Systems
Current > QUT Faculties and Divisions > Science & Engineering Faculty
Copyright Owner: Copyright 2013 [please consult the author]
Deposited On: 18 Jun 2014 22:49
Last Modified: 19 Jun 2014 23:13

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