A preliminary decision model for shared services : insights from an Australian university context

Yee, Hon Weng (Jonathan), Chian, Felix Tan Ter, & Chan, Taizan (2009) A preliminary decision model for shared services : insights from an Australian university context. In Proceedings of the 20th Australasian Conference on Information Systems, AIS Electronic Library (AISeL), Melbourne, VIC, pp. 492-502.

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Shared Services involves the convergence and streamlining of an organisation’s functions to ensure timely service delivery as effectively and efficiently as possible. This would result in lower cost, improved service delivery and economies of scale. The conventional wisdom of today is that the potential for Shared Services is increasing due to the increasing costs of changing systems and business requirements and also in implementing and running information systems (IS). However many organizations opt instead for an outsourcing arrangement as the alternative towards cost savings, due in essence to a lack of realization of this potential for Shared Services. This paper rationales turning from outsourcing (to looking within organisations) to leverage on Shared Services for similar cost savings and reaping other potential benefits. The paper’s objectives and contributions are three-fold: (1) distinguish between Shared Services and Outsourcing, (2) report on insights from a single Australian university case study through a transaction cost lens, and to demonstrate the potential for Shared Services and (3) develop a decision model to gauge the potential of implementing Shared Services across similar organisations.

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5 citations in Scopus
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ID Code: 72888
Item Type: Conference Paper
Refereed: Yes
Keywords: Shared services, Inter-organisational shared services, HERN, Organisational design, Outsourcing, Higher education
Divisions: Current > QUT Faculties and Divisions > Science & Engineering Faculty
Deposited On: 18 Jun 2014 22:47
Last Modified: 21 Jun 2017 17:02

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