Service innovation and business models

Bouwman, Harry & Fielt, Erwin (2008) Service innovation and business models. In Bouwman, Harry, De Vos, Henny, & Haaker, Timber (Eds.) Mobile Service Innovation and Business Models. Springer Berlin Heidelberg, pp. 9-30.

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Abstract

Western economies are highly dependent on service innovation for their growth and employment. An important driver for economic growth is, therefore, the development of new, innovative services like electronic services, mobile end-user services, new financial or personalized services. Service innovation joins four trends that currently shape the western economies: the growing importance of services, the need for innovation, changes in consumer and business markets, and the advancements in information and communication technology (ICT).

Impact and interest:

4 citations in Scopus
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ID Code: 72923
Item Type: Book Chapter
Keywords: Service innovation, Business models, Information systems
DOI: 10.1007/978-3-540-79238-3_1
ISBN: 9783540792383
Divisions: Current > Schools > School of Information Systems
Current > QUT Faculties and Divisions > Science & Engineering Faculty
Copyright Owner: Copyright 2008 Springer
Deposited On: 22 Jun 2014 22:42
Last Modified: 27 Oct 2015 16:02

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