Business process management in small business : a case study

Dallas, Ian & Wynn, Moe T. (2014) Business process management in small business : a case study. In Devos, Jan, van Landeghem, Hendrik, & Deschoolmeester, Dirk (Eds.) Information Systems for Small and Medium-sized Enterprises. Springer Berlin Heidelberg, pp. 25-46.

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Small Businesses account for a significant portion of the Australian business sector. With Business Process Management (BPM) gaining prominence in recent decades as a means of improving business performance, it would seem to only be a matter of time before it gains momentum within the Small Business sector. One may even question why it has not already achieved more traction within the sector. This case study involves a BPM initiative to develop process infrastructure in an establishing Small Business. It explores whether mainstream BPM tools, techniques and technologies can be applied in a Small Business setting. The chapter provides a background to the case organisation, outlines the activities undertaken in the BPM initiative and distils key observations drawn from participation in the initiative and consultation with stakeholders. Based on the case study experiences, a number of implications are identified for further consideration by the BPM discipline as it continues to address the question of how it can become more widely adopted amongst Small Businesses.

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ID Code: 73002
Item Type: Book Chapter
Keywords: Business process management, Small business, Case study, Australia
DOI: 10.1007/978-3-642-38244-4_2
ISBN: 9783642382444
ISSN: 2196-8713
Divisions: Current > Schools > School of Information Systems
Current > QUT Faculties and Divisions > Science & Engineering Faculty
Deposited On: 23 Jun 2014 22:28
Last Modified: 24 Mar 2016 14:51

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