An interpretative phenomenological analysis of stress and well-being in Emergency Medical Dispatchers

Adams, Kaye, Shakespeare-Finch, Jane E., & Armstrong, Deanne (2015) An interpretative phenomenological analysis of stress and well-being in Emergency Medical Dispatchers. Journal of Loss & Trauma, 20(5), pp. 430-448.

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This study explored the stress and wellbeing of Emergency Medical Dispatchers (EMD) who remotely provide crisis intervention to medical emergencies through telehealth support. Semi-structured interviews with 16 EMDs were conducted and Interpretative Phenomenological Analysis was used to identify themes in the data. These results indicated that despite their physical distance from the crisis scene, EMDs can experience vicarious trauma through acute and cumulative exposure to traumatic incidents and their perceived lack of control which can expound feelings of helplessness. Three superordinate themes of operational stress and trauma, organisational stress, and posttraumatic growth were identified. Practical implications are suggested to enable emergency services organisations to counteract this job related stress and promote more positive mental health outcomes.

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1 citations in Scopus
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ID Code: 73077
Item Type: Journal Article
Refereed: Yes
Additional URLs:
Keywords: Emergency Medical Dispatcher, emergency services, communication, stress, trauma
DOI: 10.1080/15325024.2014.949141
ISSN: 1532-5032
Subjects: Australian and New Zealand Standard Research Classification > PSYCHOLOGY AND COGNITIVE SCIENCES (170000) > PSYCHOLOGY (170100) > Health Clinical and Counselling Psychology (170106)
Divisions: Current > QUT Faculties and Divisions > Faculty of Health
Current > Institutes > Institute of Health and Biomedical Innovation
Copyright Owner: Copyright 2014 Taylor & Francis Group, LLC
Copyright Statement: This is an Accepted Manuscript of an article published by Taylor & Francis Group in Journal of Loss & Trauma on Vol 20(5), 2015, available online at:
Deposited On: 25 Jun 2014 22:51
Last Modified: 23 Jun 2017 13:40

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