Challenges to ES Success : A Critical Need for Knowledge Integration

Zakaria, Nor Hidayati & Sedera, Darshana (2013) Challenges to ES Success : A Critical Need for Knowledge Integration. In Ahmad, Mohammad Nazir, Colomb, Robert M., & Abdullah, Mohd Syazwan (Eds.) Ontology-Based Applications for Enterprise Systems and Knowledge Management. IGI Global, pp. 77-99.

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Recent literature on Enterprise System (ES) implementation projects highlights the importance of Knowledge Integration (KI) for implementation success. The fundamental characteristics of ES - integration of modules, business process view, and aspects of information transparency - necessitate that all frequent end-users share a reasonable amount of common knowledge and integrate their knowledge to yield new knowledge. Unfortunately, the importance of KI is often overlooked and little about the role of KI in ES success is known. In this chapter, the authors study the KI impact on ES success that is relevant to the ES post-implementation in support of organizations' returns on their ES investments. They adopt the ES post-implementation segment of ES utilization to explore whether the KI approach is causally linked to ES success. The research model was tested in a multi-industry sample in Malaysia from which data was gathered from managerial and operational employees spread across six large organizations. Consistent with the explanation by knowledge-based theory, the results show that KI was valid and significantly related to the outcome of ES that relates to an organization's performance, which the authors refer to as ES success. The KI positive impact on the success of ES drives one to highlight the importance of ontological KI in the complexity of the ES environment. The authors believe that focusing on an ontology through the KI perspective can make significant contributions to current ES problems.

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ID Code: 73092
Item Type: Book Chapter
Keywords: Enterprise System, Knowledge integration, ES post-implementation
DOI: 10.4018/978-1-4666-1993-7.ch005
ISBN: 9781466619944
Divisions: Current > Schools > School of Information Systems
Current > QUT Faculties and Divisions > Science & Engineering Faculty
Deposited On: 26 Jun 2014 22:32
Last Modified: 29 Jun 2014 22:52

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