Proposals for future BPM research directions

Rosemann, Michael (2014) Proposals for future BPM research directions. In Ouyang, Chun & Jung, Jac-Yoon (Eds.) Proceedings of the 2nd Asia Pacific Business Process Management Conference [Lecture Notes in Business Information Processing], Springer Verlag, Brisbane, QLD, pp. 1-15.

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Business Process Management has substantially matured over the last two decades. The techniques, methods and systems available to scope, model, analyze, implement, execute, monitor and even mine a process have been scientifically researched and can be in most cases deployed in practice. In fact, many of these BPM capabilities are nowadays a commodity. However, an opportunity-rich environment and rapidly emerging digital disruptions require new BPM capabilities. In light of this context, this paper proposes three future research and development directions for BPM academics and professionals. First, Ambidextrous BPM demands the shift of focus from exploitative to explorative BPM. Second, Value-driven BPM postulates a stronger focus on the desired outcomes as opposed to the available BPM methods. Third, Customer Process Management suggests complementing the dominating internal view of BPM with a stronger, design-inspired view on the process experiences of external stakeholders.

Impact and interest:

13 citations in Scopus
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ID Code: 73310
Item Type: Conference Paper
Refereed: Yes
Additional URLs:
Keywords: Ambidextrous BPM, Business Process Management, Customer Process Management, Innovation
DOI: 10.1007/978-3-319-08222-6_1
ISBN: 9783319082219
Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600)
Divisions: Current > Schools > School of Information Systems
Current > QUT Faculties and Divisions > Science & Engineering Faculty
Copyright Owner: Copyright 2014 Michael Rosemann
Deposited On: 03 Jul 2014 22:21
Last Modified: 22 Jun 2017 13:38

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