ERP stakeholders’ perceptions of data quality and utility

Murphy, Glen & Hyland, Paul (2014) ERP stakeholders’ perceptions of data quality and utility. International Journal of Information Quality, 3(4), pp. 322-339.

[img] Accepted Version (PDF 281kB)
Administrators only | Request a copy from author

View at publisher


While data quality has been identified as a critical factor associated with enterprise resource planning (ERP) failure, the relationship between ERP stakeholders, the information they require and its relationship to ERP outcomes continues to be poorly understood. Applying stakeholder theory to the problem of ERP performance, we put forward a framework articulating the fundamental differences in the way users differentiate between ERP data quality and utility. We argue that the failure of ERPs to produce significant organisational outcomes can be attributed to conflict between stakeholder groups over whether the data contained within an ERP is of adequate ‘quality’. The framework provides guidance as how to manage data flows between stakeholders, offering insight into each of their specific data requirements. The framework provides support for the idea that stakeholder affiliation dictates the assumptions and core values held by individuals, driving their data needs and their perceptions of data quality and utility.

Impact and interest:

0 citations in Scopus
Search Google Scholar™

Citation counts are sourced monthly from Scopus and Web of Science® citation databases.

These databases contain citations from different subsets of available publications and different time periods and thus the citation count from each is usually different. Some works are not in either database and no count is displayed. Scopus includes citations from articles published in 1996 onwards, and Web of Science® generally from 1980 onwards.

Citations counts from the Google Scholar™ indexing service can be viewed at the linked Google Scholar™ search.

ID Code: 73633
Item Type: Journal Article
Refereed: Yes
Additional URLs:
Keywords: data quality; data utility; stakeholders; data roles; enterprise resource planning; ERP
DOI: 10.1504/IJIQ.2014.068660
ISSN: 1751-0465
Subjects: Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > BUSINESS AND MANAGEMENT (150300) > Business Information Systems (150302)
Divisions: Current > QUT Faculties and Divisions > QUT Business School
Copyright Owner: Copyright 2014 Inderscience Enterprises Ltd.
Deposited On: 09 Jul 2014 23:43
Last Modified: 21 Jun 2017 22:02

Export: EndNote | Dublin Core | BibTeX

Repository Staff Only: item control page