Airport security screeners expertise and implications for interface design

Swann, Levi, Popovic, Vesna, Blackler, Alethea L., & Kraal, Ben J. (2014) Airport security screeners expertise and implications for interface design. In Design Research Society Conference 2014, 16-19 June 2014, Umea, Sweden.

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Abstract

This paper describes research investigating expertise and the types of knowledge used by airport security screeners. It applies a multi method approach incorporating eye tracking, concurrent verbal protocol and interviews.

Results show that novice and expert security screeners primarily access perceptual knowledge and experience little difficulty during routine situations. During non-routine situations however, experience was found to be a determining factor for effective interactions and problem solving. Experts were found to use strategic knowledge and demonstrated structured use of interface functions integrated into efficient problem solving sequences. Comparatively, novices experienced more knowledge limitations and uncertainty resulting in interaction breakdowns. These breakdowns were characterised by trial and error interaction sequences.

This research suggests that the quality of knowledge security screeners have access to has implications on visual and physical interface interactions and their integration into problem solving sequences. Implications and recommendations for the design of interfaces used in the airport security screening context are discussed. The motivations of recommendations are to improve the integration of interactions into problem solving sequences, encourage development of problem scheme knowledge and to support the skills and knowledge of the personnel that interact with security screening systems.

Impact and interest:

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ID Code: 73939
Item Type: Conference Paper
Refereed: Yes
Additional URLs:
Keywords: Airport Security, Eye Tracking, Intuition, Expertise, Interface Design
Subjects: Australian and New Zealand Standard Research Classification > BUILT ENVIRONMENT AND DESIGN (120000)
Australian and New Zealand Standard Research Classification > BUILT ENVIRONMENT AND DESIGN (120000) > OTHER BUILT ENVIRONMENT AND DESIGN (129900)
Divisions: Current > Schools > School of Design
Current > QUT Faculties and Divisions > Creative Industries Faculty
Copyright Owner: Copyright 2014 [please consult the author]
Deposited On: 15 Jul 2014 22:33
Last Modified: 19 Jul 2014 00:42

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