Balancing organizational and professional commitments in professional service firms : the HR practices that matter

Jorgensen, Frances & Becker, Karen L. (2015) Balancing organizational and professional commitments in professional service firms : the HR practices that matter. The International Journal of Human Resource Management, 26(1), pp. 23-41.

View at publisher


Due to their potential to positively influence sales quality and performance and reduce employee turnover in service organizations, HR practices targeting employee commitment have received considerable attention in the HRM literature in recent years. Parallel to this, there has been increasing focus on the nature of commitment, and in particular the existence of multiple commitment foci. In this paper, we examine how HR practices influence professionals' commitment to their organization, to their profession or to both organization and profession, in a qualitative study of three Danish financial investment firms. Our findings suggest that in professional service firms, HR practices encourage high levels of organizational commitment primarily and most often through their influence on professional commitment and that HR practices related to flexible work design are essential in creating balance between an employee's commitment to organization and commitment to their profession. Further, the findings suggest that these same HR practices may foster such high levels of professional commitment that labor turnover will increase when opportunities for pursuing professional goals afforded by work design are restricted.

Impact and interest:

5 citations in Scopus
Search Google Scholar™
4 citations in Web of Science®

Citation counts are sourced monthly from Scopus and Web of Science® citation databases.

These databases contain citations from different subsets of available publications and different time periods and thus the citation count from each is usually different. Some works are not in either database and no count is displayed. Scopus includes citations from articles published in 1996 onwards, and Web of Science® generally from 1980 onwards.

Citations counts from the Google Scholar™ indexing service can be viewed at the linked Google Scholar™ search.

ID Code: 73981
Item Type: Journal Article
Refereed: Yes
Keywords: Case Study, High Commitment Management, High Commitment Work Practices, Professional Commitment, Professional Service Firms
DOI: 10.1080/09585192.2014.925947
ISSN: 0958-5192
Subjects: Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > BUSINESS AND MANAGEMENT (150300) > Human Resources Management (150305)
Divisions: Current > QUT Faculties and Divisions > QUT Business School
Current > Schools > School of Management
Deposited On: 16 Jul 2014 00:15
Last Modified: 25 Jan 2016 02:15

Export: EndNote | Dublin Core | BibTeX

Repository Staff Only: item control page