One-stop shopping : some notes on the concept and some Australian initiatives

Wettenhall, Roger & Kimber, Megan (1996) One-stop shopping : some notes on the concept and some Australian initiatives. University of Canberra, Canberra, ACT. [Working Paper]

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This paper aims to review the notion of the one-stop shop, particularly as it has developed in Australia. It has three main components. The first focuses on a significant initiative taken by the Coombs Royal Commission on Australian Government Administration as a form of action research in the mid-1970s. The second highlights the associated work on access theory by the late Bernard Schaffer and his associates and explains why this work was of fundamental importance for the development of the idea of the one-stop shop. The third deals with subsequent Australian understandings and a pp lications of the idea.

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ID Code: 74512
Item Type: Working Paper
Refereed: No
Keywords: One-stop Shopping, Access theory, Bernard Schaffer, Royal Commission on Australian Government Administration, NOW
ISBN: 0858895757
ISSN: 1326-8511
Subjects: Australian and New Zealand Standard Research Classification > STUDIES IN HUMAN SOCIETY (160000) > POLICY AND ADMINISTRATION (160500) > Public Administration (160509)
Divisions: Current > QUT Faculties and Divisions > Faculty of Education
Copyright Owner: Centre for Research in Public Sector Management, University of Canberra
Copyright Statement:

This work is copyright. Apart from any fair dealing for the purpose of private study, research, criticism or review, as permitted under the Copyright Act 1968, no part may be reproduced by any process without written permission from the Publishers.

Enquiries should be made to the Editor of the Public Sector Papers, Centre for Research in Public Sector Ma nagement, Universi ty of Canberra, PO Box 1, Belconnen ACT 2616, Australia

Deposited On: 30 Jul 2014 22:36
Last Modified: 02 Aug 2014 17:05

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