Communicating engagement in corporate social responsibility : a meta-level construal of engagement

Devin, Bree & Lane, Anne B. (2014) Communicating engagement in corporate social responsibility : a meta-level construal of engagement. Journal of Public Relations Research, 26(5), pp. 436-454.

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Abstract

Organizations are increasingly seeking stakeholder support through engagement to demonstrate their corporate social responsibility (CSR) credentials. These credentials are in turn used to support claims of legitimacy for organizational operations. This paper uses a process model of antecedents, implementation, and consequences to study the connection between engagement and CSR. CSR reports show organizations perceive engagement in CSR as both communication and activities between organizations and their stakeholders; and as a second, meta-level of communication about that engagement with stakeholders beyond those directly involved, thereby broadening the scope of organizational claims to legitimacy. Understanding what engagement is and how and why it is carried out in CSR provides a framework for understanding engagement in public relations.

Impact and interest:

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2 citations in Web of Science®

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ID Code: 74780
Item Type: Journal Article
Refereed: Yes
Additional URLs:
Keywords: Stakeholder engagement, Corporate social responsibility (CSR), CSR communication, Relational model
DOI: 10.1080/1062726X.2014.956104
ISSN: 1532-754X
Subjects: Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > BUSINESS AND MANAGEMENT (150300) > Corporate Governance and Stakeholder Engagement (150303)
Divisions: Current > QUT Faculties and Divisions > QUT Business School
Current > Schools > School of Advertising, Marketing & Public Relations
Copyright Owner: Copyright 2014 Taylor & Francis Group
Deposited On: 06 Aug 2014 23:23
Last Modified: 08 Dec 2014 04:41

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