Toward understanding the (lack of?) significance of dialogue to the practice of public relations

Lane, Anne B. (2014) Toward understanding the (lack of?) significance of dialogue to the practice of public relations. Asia Pacific Public Relations Journal, 15(1), pp. 123-142.

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The public relations literature has tended to present dialogue as an idealised concept, with a focus on how it should, could, or ought to be carried out in public relations practice. There is little in extant literature that considers the significance of dialogue to the actual practice of public relations. This paper presents the findings of a qualitative study of public relations practitioners’ day-to-day work. It concludes that dialogue does not – and arguably, cannot – occur in public relations practice and instead articulates an empirically-based practitioner perspective on two-way communication, which displays pragmatic characteristics that significantly distinguish it from dialogue.

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ID Code: 74781
Item Type: Journal Article
Refereed: Yes
Additional URLs:
Keywords: Public relations, dialogue, normative, practitioner, pragmatic
ISSN: 1440-4389
Subjects: Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > BUSINESS AND MANAGEMENT (150300) > Corporate Governance and Stakeholder Engagement (150303)
Divisions: Current > QUT Faculties and Divisions > QUT Business School
Current > Schools > School of Advertising, Marketing & Public Relations
Copyright Owner: Copyright 2014 [please consult the author]
Deposited On: 06 Aug 2014 23:32
Last Modified: 05 Jan 2015 19:01

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