Measuring patient flow variations : a cross-organisational process mining approach
Suriadi, Suriadi, Mans, Ronny S., Wynn, Moe T., Partington, Andrew, & Karnon, Jonathan (2014) Measuring patient flow variations : a cross-organisational process mining approach. Asia Pacific Business Process Management, 181, pp. 43-58.
Variations that exist in the treatment of patients (with similar symptoms) across different hospitals do substantially impact the quality and costs of healthcare. Consequently, it is important to understand the similarities and differences between the practices across different hospitals. This paper presents a case study on the application of process mining techniques to measure and quantify the differences in the treatment of patients presenting with chest pain symptoms across four South Australian hospitals. Our case study focuses on cross-organisational benchmarking of processes and their performance. Techniques such as clustering, process discovery, performance analysis, and scientific workflows were applied to facilitate such comparative analyses. Lessons learned in overcoming unique challenges in cross-organisational process mining, such as ensuring population comparability, data granularity comparability, and experimental repeatability are also presented.
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|Item Type:||Journal Article|
|Keywords:||Process mining, data quality, patient flow, data mining|
|Divisions:||Current > Schools > School of Information Systems
Current > QUT Faculties and Divisions > Science & Engineering Faculty
|Copyright Owner:||© Springer International Publishing Switzerland|
|Deposited On:||07 Aug 2014 05:12|
|Last Modified:||07 May 2015 03:23|
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