Rabobank : a process mining case study BPI Challenge 2014 report

Cacciola, Gabriele, Conforti, Raffaele, & Nguyen, Hoang (2014) Rabobank : a process mining case study BPI Challenge 2014 report. In Fourth International Business Process Intelligence Challenge (BPIC'14). (Unpublished)

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Abstract

The increased interest in the area of process improvement persuaded Rabobank Group ICT in examining its own Change-process in order to improve its competitiveness. The group is looking for answers about the effectiveness of changes applied as part of this process, with particular interest toward the presence of predictive patterns and their parameters. We conducted an analysis of the log using well established process mining techniques (i.e. Fuzzy Miner). The results of the analysis conducted on the log of the process show that a visible impact is missing.

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ID Code: 74865
Item Type: Conference Paper
Refereed: No
Additional URLs:
Keywords: BPI Challenge 2014, RoboBank, Process Mining
Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000)
Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > COMPUTER SOFTWARE (080300)
Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600)
Divisions: Past > QUT Faculties & Divisions > Faculty of Built Environment and Engineering
Past > QUT Faculties & Divisions > Faculty of Science and Technology
Current > Institutes > Institute for Future Environments
Past > Schools > Information Systems
Copyright Owner: Copyright 2014 Please consult the authors
Deposited On: 11 Aug 2014 00:30
Last Modified: 11 Aug 2014 00:30

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