E-mail in the workplace : the role of stress appraisals and normative response pressure in the relationship between email stressors and employee strain
Brown, Rowena, Duck, Julie, & Jimmieson, Nerina L. (2014) E-mail in the workplace : the role of stress appraisals and normative response pressure in the relationship between email stressors and employee strain. International Journal of Stress Management, 21(4), pp. 325-347.
In many organizations, e-mail is an effective and dominant workplace application tool; however, research identifying its role as a potential workplace stressor remains limited. Utilizing the Transactional Model of Stress (Lazarus & Folkman, 1984), 215 full-time administrative and academic staff at a university were surveyed about workplace e-mail. The aim was to study the effects of potential e-mail stressors on emotional exhaustion as mediated and moderated by person and situation variables. Results indicated that 2 distinct e-mail stressors—high quantity and poor quality (in terms of high emotionality and ambiguity) of workplace e-mail—were associated both with stress appraisals (e-mail overload and e-mail uncertainty) and with emotional exhaustion. Furthermore, the effects of the 2 e-mail stressors on emotional exhaustion were mediated by appraised e-mail overload. Perceived normative response pressure—a relevant aspect of the specific work environment—added to the explanation of emotional exhaustion and accentuated the positive effect of e-mail ambiguity on emotional exhaustion, although effects involving normative response pressure were not explained by the stress appraisals.
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|Item Type:||Journal Article|
|Keywords:||E-mail Communication, E-mail Stressors, Emotional Exhaustion, Normative Response Pressure, Stress Appraisals|
|Subjects:||Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > BUSINESS AND MANAGEMENT (150300) > Organisational Behaviour (150311)|
|Divisions:||Current > QUT Faculties and Divisions > QUT Business School
Current > Schools > School of Management
|Copyright Owner:||Copyright 2014 American Psychological Association|
|Copyright Statement:||This article may not exactly replicate the final version published in the APA journal. It is not the copy of record|
|Deposited On:||18 Aug 2014 00:55|
|Last Modified:||01 Dec 2014 05:16|
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