Introduction : Call Centres, the Networked Economy and the Value Chain

Rainnie, Al, Barrett, Rowena, Burgess, John, & Connell, Julia (2008) Introduction : Call Centres, the Networked Economy and the Value Chain. Journal of Industrial Relations, 50(2), pp. 195-208.

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In July 2006, members of Monash University’s Australian Centre for Research in Employment and Work (ACREW) joined with colleagues from King’s College London to hold a conference focused on ‘Socially responsive, socially responsible approaches to employment and work’ (DeCieri et al., 2006). One of the five conference streams was devoted to work and employment in call centres and was organized by the lead author of this introduction (Rainnie). This special edition of the JIR includes a number of articles from that stream.

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3 citations in Scopus
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3 citations in Web of Science®

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ID Code: 75433
Item Type: Journal Article
Refereed: Yes
Keywords: Call Centres, Networked Economy, Value Chain
DOI: 10.1177/0022185607087897
ISSN: 0022-1856
Subjects: Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > BUSINESS AND MANAGEMENT (150300) > Industrial Relations (150306)
Divisions: Current > QUT Faculties and Divisions > QUT Business School
Current > Schools > School of Management
Deposited On: 25 Aug 2014 01:05
Last Modified: 26 Aug 2014 04:05

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