Evaluating operational cloud enterprise systems success : an organizational perspective

Walther, Sebastian, Sedera, Darshana, Sarker, Saonee, & Eymann, Torsten (2013) Evaluating operational cloud enterprise systems success : an organizational perspective. In Proceeding of the 21st European Conference on Information Systems, Association for Information Systems, Utrecht University, The Netherlands, pp. 1-12.

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This paper presents a formative measurement index to assess cloud enterprise systems success. The scale development procedure is based on Moore and Benbasat (1991), including newer scale development elements which focus on the creation and assessment of formative constructs. The data is analysed using SmartPLS with a sample of 103 IT decision makers. The results show that the perception of net benefits is shaped not only by enterprise-system-specific factors like productivity improvements and higher quality of business processes, but also by factors which are specifically attributed to cloud systems, such as higher strategic flexibility. Reliability, user requirements and customization contribute most to the overall perception of system quality. Information quality shows no cloud-specific facets and is robust in the context of cloud enterprise systems.

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ID Code: 75578
Item Type: Conference Paper
Refereed: Yes
Additional URLs:
Keywords: cloud computing, software as a service, SaaS, enterprise systems, IS success
ISBN: 9789039361122
Divisions: Current > Schools > School of Information Systems
Current > QUT Faculties and Divisions > Science & Engineering Faculty
Copyright Owner: Copyright 2013 Association for Information Systems
Deposited On: 26 Aug 2014 23:05
Last Modified: 26 Aug 2014 23:21

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