An e-support firm's response to local e-readiness and the global e-business environment

Effah, John & Light, Ben (2012) An e-support firm's response to local e-readiness and the global e-business environment. In Alsharwi, M. & Arif, M. (Eds.) Cases on E-Readiness and Information Systems Management in Organizations : Tools for Maximizing Strategic Alignment. IGI Global, Hershey, PA, pp. 185-199.

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The purpose of this study is to understand a small e-support firm’s response to the local e-readiness and the global e-business environment in a developing context. E-Support firms provide Web development and consultancy services to user organizations, assisting them in their uptake and maintenance of their Internet applications. Within the e-readiness research area, little is known about e-support firms, particularly in connection with their interaction with their local and the global e-business environment. As yet the emphasis on e-readiness studies has been at the national level. Nevertheless, the e-support sector is very significant in the successful adoption and diffusion of the Internet and related applications in any economy. It is thus important to understand how such firms relate to their e-business environments.That said, this study draws on the interpretive case study of a small e-support firm in Ghana, a developing context, to investigate the firm’s response to the e-readiness level of the local and the global e-business environment. Findings show that the firm could employ resources from the global environment to address most of the infrastructural challenges posed by a relatively poor local e-readiness context. However, its attempt to transfer advanced e-business technologies from the global e-business environment to the local e-business context did not succeed. This chapter offers implications for practice and research concerning the notion of reconciling local and global e-business environments in the small e-support sector.

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ID Code: 75672
Item Type: Book Chapter
DOI: 10.4018/978-1-61350-311-9.ch008
ISBN: 9781613503119
Subjects: Australian and New Zealand Standard Research Classification > LANGUAGES COMMUNICATION AND CULTURE (200000) > COMMUNICATION AND MEDIA STUDIES (200100)
Divisions: Current > QUT Faculties and Divisions > Creative Industries Faculty
Deposited On: 28 Aug 2014 05:11
Last Modified: 27 Jul 2016 00:10

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