A critical success factors model for enterprise resource planning implementation

Holland, Christoper P, Light, Ben, & Gibson, Nicola (1999) A critical success factors model for enterprise resource planning implementation. In Proceedings Of The 7th European Conference On Information Systems, Copenhagen, Denmark, pp. 273-287.

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Abstract

Enterprise Resource Planning (ERP) systems are integrated enterprise-wide standard information systems that automate all aspects of an organisations’ business processes. The ERP philosophy is that business systems incorporating sales, marketing, manufacturing, distribution, personnel and finance modules can be supported by a single integrated system with all of the company’s data captured in a central database. The ERP packages of vendors such as SAP, Baan, J.D. Edwards and Intentia represent more than a common systems platform for a business. They prescribe information blueprints of how organisation’s business processes should operate. In this paper, the scale and strategic importance of ERP systems is identified and the problem of ERP implementation is defined. Five company examples are analysed using a Critical Success Factors (CSFs) theoretical framework. The paper offers a framework for managers which provides the basis for developing an ERP implementation strategy. The case analysis identifies different approaches to ERP implementation, highlights the critical role of legacy systems in influencing the implementation process, and identifies the importance of business process change and software configuration in addition to factors already cited in the literature such as top management support and communication. The implications of the results and future research opportunities are outlined.

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ID Code: 75692
Item Type: Conference Paper
Refereed: Yes
Keywords: ERP, Packaged Software, Systems Implementation (Sys Imp), Critical Success Factors (CSF's), My Papers (Mine)
Subjects: Australian and New Zealand Standard Research Classification > LANGUAGES COMMUNICATION AND CULTURE (200000) > COMMUNICATION AND MEDIA STUDIES (200100)
Divisions: Current > QUT Faculties and Divisions > Creative Industries Faculty
Copyright Owner: Copyright 1999 please consult author(s)
Deposited On: 27 Aug 2014 23:33
Last Modified: 27 Jul 2016 05:50

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