Reflections on issues of power in packaged software selection

Howcroft, Debra & Light, Ben (2006) Reflections on issues of power in packaged software selection. Information Systems Journal, 16(3), pp. 215-235.

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The adoption of packaged software is becoming increasingly common in a variety of organizations and much of the packaged software literature presents this as a straightforward, linear process based on rationalistic evaluation. This paper applies the framework of power relations developed by Markus and Bjørn-­‐Anderson (1987) to a longitudinal study concerning the adoption of a customer relationship management package in a small organization. This is used to highlight both overt and covert power issues within the selection and procurement of the product and illustrate the interplay of power between senior management, IT managers, IT vendors and consultants, and end-­‐users. The paper contributes to the growing body of literature on packaged software and also to our understanding of how power is deeply embedded within the surrounding processes.

Impact and interest:

60 citations in Scopus
28 citations in Web of Science®
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ID Code: 75716
Item Type: Journal Article
Refereed: Yes
DOI: 10.1111/j.1365-2575.2006.00216.x
ISSN: 1365-2575
Subjects: Australian and New Zealand Standard Research Classification > LANGUAGES COMMUNICATION AND CULTURE (200000) > COMMUNICATION AND MEDIA STUDIES (200100)
Divisions: Current > QUT Faculties and Divisions > Creative Industries Faculty
Copyright Owner: Copyright 2006 The Authors
Journal compilation © 2006 Blackwell publishing Ltd
Deposited On: 31 Aug 2014 22:54
Last Modified: 27 Jul 2016 23:59

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