The knowing client : a processual perspective on knowledge shaping in consulting engagements

Messervy, Annelle Suzanne (2014) The knowing client : a processual perspective on knowledge shaping in consulting engagements. PhD thesis, Queensland University of Technology.


This thesis extends current understanding in management consulting research by investigating the ways in which management consultants and their clients shaped knowing over the course of nine different consulting engagements. The research illuminates the client experience of using consulting knowledge in organisations, and proposes a theoretical reconceptualisation of knowledge shaping in consulting engagements which incorporates how the knowing client is enacted. The research shows that knowledge shaping activities are planned and enacted to support novelty reduction in consulting engagements; that asymmetries in the structuring of the consultant–client relationship hamper knowledge transformation and the establishment of knowing; and that understanding of how the role identities of consultants and clients are established and maintained over the course of an engagement is integral to understanding knowledge shaping in consulting engagements.

Impact and interest:

Citation counts are sourced monthly from Scopus and Web of Science® citation databases.

These databases contain citations from different subsets of available publications and different time periods and thus the citation count from each is usually different. Some works are not in either database and no count is displayed. Scopus includes citations from articles published in 1996 onwards, and Web of Science® generally from 1980 onwards.

Citations counts from the Google Scholar™ indexing service can be viewed at the linked Google Scholar™ search.

Full-text downloads:

86 since deposited on 18 Sep 2014
46 in the past twelve months

Full-text downloads displays the total number of times this work’s files (e.g., a PDF) have been downloaded from QUT ePrints as well as the number of downloads in the previous 365 days. The count includes downloads for all files if a work has more than one.

ID Code: 75766
Item Type: QUT Thesis (PhD)
Supervisor: Hatcher, Caroline & Thompson, Robert
Additional Information: Recipient of 2014 Outstanding Doctoral Thesis Award.
Keywords: boundary theory, consultant-client relationship, consulting process, knowledge shaping, management consulting, role identity, knowing client, knowing in consulting, ODTA
Divisions: Current > QUT Faculties and Divisions > QUT Business School
Current > Schools > School of Management
Institution: Queensland University of Technology
Deposited On: 18 Sep 2014 23:16
Last Modified: 03 Sep 2015 06:01

Export: EndNote | Dublin Core | BibTeX

Repository Staff Only: item control page