From fare evasion to illegal downloads : the cost of defiance

Dootson, Paula (2014) From fare evasion to illegal downloads : the cost of defiance. The Conversation, June(18).

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Australian households currently pay the second highest “honesty tax” in the world at $290 per household per year, levied by retailers to offset the $AU1.86 billion in losses they incur from customer theft.

Theft is only one type of consumer deviance, which can include behaviours that are against the law, an organisation’s policy, or behaviours that violate normally accepted conduct. An individual’s “deviant behaviour” can vary from one person to the next.

My research exploring consumer definitions of right and wrong has found a number of things can inform what an individual thinks is “deviant behaviour”, beyond what the law or organisational policy states as right or wrong. Consumers then use their own justifications to excuse their actions...

Impact and interest:

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Full-text downloads:

80 since deposited on 17 Sep 2014
24 in the past twelve months

Full-text downloads displays the total number of times this work’s files (e.g., a PDF) have been downloaded from QUT ePrints as well as the number of downloads in the previous 365 days. The count includes downloads for all files if a work has more than one.

ID Code: 76211
Item Type: Journal Article
Refereed: No
Keywords: consumer, behaviour, deviance, acceptable, unacceptable, lying, prevalence, risk, deterrence, organisation
Subjects: Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > MARKETING (150500)
Divisions: Current > QUT Faculties and Divisions > QUT Business School
Current > Schools > School of Advertising, Marketing & Public Relations
Copyright Owner: Copyright 2014 The Author
Deposited On: 17 Sep 2014 22:27
Last Modified: 18 Sep 2014 22:50

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