Organisational culture, change readiness and retention : a human services perspective

Knight, Ruth L. (2014) Organisational culture, change readiness and retention : a human services perspective. PhD thesis, Queensland University of Technology.


The Third Sector is experiencing unprecedented change as nonprofit organisations pursue their mission, organisational excellence and sustainability. This research collected data from employees of Australian nonprofit human service organisations. Instruments to measure organisational culture and change readiness were validated. The relationships between perceptions of organisational cultures, change readiness, job satisfaction and intentions to leave were explored. Findings indicate flexible organisational cultures influence employee attitudes more positively than control cultures. It identified that leaders have a significant role to play in developing and fostering change readiness and job satisfaction. This improves employees' adaptation to change, increases staff retention and organisational sustainability.

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ID Code: 76279
Item Type: QUT Thesis (PhD)
Supervisor: Newton, Cameron & Mack, Janet
Keywords: Change readiness, Intentions to leave, Job satisfaction, Nonprofit organisations, Organisational culture, Third Sector, Human services, Staff retention
Divisions: Current > QUT Faculties and Divisions > QUT Business School
Institution: Queensland University of Technology
Deposited On: 20 Oct 2014 02:08
Last Modified: 21 Jun 2017 14:50

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