Organisational culture, change readiness and retention : a human services perspective
Knight, Ruth L. (2014) Organisational culture, change readiness and retention : a human services perspective. PhD thesis, Queensland University of Technology.
The Third Sector is experiencing unprecedented change as nonprofit organisations pursue their mission, organisational excellence and sustainability. This research collected data from employees of Australian nonprofit human service organisations. Instruments to measure organisational culture and change readiness were validated. The relationships between perceptions of organisational cultures, change readiness, job satisfaction and intentions to leave were explored. Findings indicate flexible organisational cultures influence employee attitudes more positively than control cultures. It identified that leaders have a significant role to play in developing and fostering change readiness and job satisfaction. This improves employees' adaptation to change, increases staff retention and organisational sustainability.
Impact and interest:
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|Item Type:||QUT Thesis (PhD)|
|Supervisor:||Newton, Cameron & Mack, Janet|
|Keywords:||Change readiness, Intentions to leave, Job satisfaction, Nonprofit organisations, Organisational culture, Third Sector, Human services, Staff retention|
|Divisions:||Current > QUT Faculties and Divisions > QUT Business School
Current > Schools > School of Management
|Institution:||Queensland University of Technology|
|Deposited On:||20 Oct 2014 02:08|
|Last Modified:||03 Sep 2015 05:33|
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