Patients do not always complain when they are dissatisfied: Implications for service quality and patient safety
Howard, Matylda, Fleming, MaryLou, & Parker, Elizabeth (2013) Patients do not always complain when they are dissatisfied: Implications for service quality and patient safety. Journal of Patient Safety, 9(4), pp. 224-231.
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|Item Type:||Journal Article|
|Keywords:||communication, complaints, emotions, qualitative|
|Divisions:||Current > QUT Faculties and Divisions > Faculty of Health
Current > Institutes > Institute of Health and Biomedical Innovation
|Deposited On:||07 Oct 2014 07:00|
|Last Modified:||17 Apr 2015 04:39|
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