Patients do not always complain when they are dissatisfied: Implications for service quality and patient safety

Howard, Matylda, Fleming, MaryLou, & Parker, Elizabeth (2013) Patients do not always complain when they are dissatisfied: Implications for service quality and patient safety. Journal of Patient Safety, 9(4), pp. 224-231.

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2 citations in Scopus
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2 citations in Web of Science®

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ID Code: 76950
Item Type: Journal Article
Refereed: Yes
Keywords: communication, complaints, emotions, qualitative
DOI: 10.1097/PTS.0b013e3182913837
ISSN: 1549-8417
Divisions: Current > QUT Faculties and Divisions > Faculty of Health
Current > Institutes > Institute of Health and Biomedical Innovation
Deposited On: 07 Oct 2014 07:00
Last Modified: 17 Apr 2015 04:39

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