Empowering publics: the potential and challenge for public relations practitioners in creative approaches to two-way symmetric public relations
Lane, Anne B. (2007) Empowering publics: the potential and challenge for public relations practitioners in creative approaches to two-way symmetric public relations. Australian Journal of Communication, 34(1), pp. 71-86.
As part of the on-going debate around the inclusion of the two-way symmetric model in the development of public relations theory, this paper reflects on an Australian case study from the property development industry. It illustrates some of the practical benefits of conducting this type of communication in the commercial sector, and suggests that a key to making this form of public relations work successfully is to approach communication with management as if they were a target public in their own right. Using Marston's (1979) RACE (Research, Action, Communication, and Evaluation) framework as a guide, the paper then suggests ideas that might be used in reaching, persuading and influencing publics generally to see how these could be made relevant to the conduct of 'balanced' communication with management. The paper concludes that such an approach might overcome many objections to the inclusion of symmetrical models in public relations theorising.
Impact and interest:
Citation counts are sourced monthly from and citation databases.
These databases contain citations from different subsets of available publications and different time periods and thus the citation count from each is usually different. Some works are not in either database and no count is displayed. Scopus includes citations from articles published in 1996 onwards, and Web of Science® generally from 1980 onwards.
Citations counts from theindexing service can be viewed at the linked Google Scholar™ search.
Full-text downloads displays the total number of times this work’s files (e.g., a PDF) have been downloaded from QUT ePrints as well as the number of downloads in the previous 365 days. The count includes downloads for all files if a work has more than one.
|Item Type:||Journal Article|
|Keywords:||Two, way symmetrical public relations, property development industry, Marston's RACE|
|Subjects:||Australian and New Zealand Standard Research Classification > LANGUAGES COMMUNICATION AND CULTURE (200000) > COMMUNICATION AND MEDIA STUDIES (200100)
Australian and New Zealand Standard Research Classification > STUDIES IN CREATIVE ARTS AND WRITING (190000) > JOURNALISM AND PROFESSIONAL WRITING (190300)
Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > MARKETING (150500) > Marketing Communications (150502)
|Divisions:||Current > QUT Faculties and Divisions > QUT Business School
Current > Schools > School of Advertising, Marketing & Public Relations
|Copyright Owner:||Copyright 2007 Anne B. Lane|
|Deposited On:||23 Oct 2007|
|Last Modified:||29 Feb 2012 13:32|
Repository Staff Only: item control page