Migrants, refugees and mobility : how useful are information communication technologies in the first phase of resettlement?

Felton, Emma (2015) Migrants, refugees and mobility : how useful are information communication technologies in the first phase of resettlement? Journal of Technologies in Society, 11(1), pp. 1-13.

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The rate at which people move and resettle around the world is unprecedented. Mobility and resettlement is now greatly assisted by the use of inexpensive internet communication technologies (ICTs) for a wide variety of functions: to communicate locally and across territories, for localised information seeking, geo – locational mapping and for forging new social connections in host countries and cities. This article is based on a qualitative study of newly arrived migrants and mobile people from non English speaking backgrounds (NESB) to the city of Brisbane, Australia and investigates how the internet is used to assist the initial period of settling into the city. As increasing amounts of essential information is placed online, the study asks how people from NESB communities manage to negotiate the types of information they require during the early stages of resettlement, given varying levels of access to ICTs, digital and language literacy. The study finds that the internet is widely used for specific location information seeking (such as accommodation and job-seeking), but this is often supplemented with other non-mediated sources of information. The study identified implications for social policy in regard to the resourcing and access of information. While findings are specific to the study location, it is feasible that the patterns of internet use for resettlement have relevance in a broader context.

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ID Code: 77888
Item Type: Journal Article
Refereed: Yes
Additional URLs:
Keywords: Migrants, Resettlement, Social Inclusion, Digital Access, Digital Literacy
ISSN: 2381-9251
Subjects: Australian and New Zealand Standard Research Classification > STUDIES IN HUMAN SOCIETY (160000) > HUMAN GEOGRAPHY (160400) > Social and Cultural Geography (160403)
Australian and New Zealand Standard Research Classification > LANGUAGES COMMUNICATION AND CULTURE (200000) > COMMUNICATION AND MEDIA STUDIES (200100) > Communication Technology and Digital Media Studies (200102)
Divisions: Current > QUT Faculties and Divisions > Creative Industries Faculty
Copyright Owner: © Common Ground, Emma Felton, All Rights Reserved
© 2015 (selection and editorial matter) Common Ground
Copyright Statement: All rights reserved. Apart from fair dealing for the purposes
of study, research, criticism or review as permitted under the
applicable copyright legislation, no part of this work may be
reproduced by any process without written permission from the
publisher. For permissions and other inquiries, please contact
Deposited On: 21 Oct 2014 01:54
Last Modified: 15 Mar 2016 07:09

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