The waves in business transformation management: a conceptualization of how IT-enabled Business Transformations Unfold

Safrudin, Norizan & Recker, Jan C. (2014) The waves in business transformation management: a conceptualization of how IT-enabled Business Transformations Unfold. In Wang, William & Pauleen, David (Eds.) Proceedings of the 25th Australasian Conference on Information Systems, Association for Information Systems, Auckland, New Zealand.

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We examine IT-enabled Business Transformations (ITBT) based on three case studies of successful, multi-year ERP implementation programs. Given the inconsistencies in segmenting the different key periods in ITBTs in both literature and our cases, we sought to consolidate the common events or critical incidents in such initiatives. We label those key periods as waves, and the emergence of triggers and reactions thereunto in the management of business transformations. We show that business transformations unfold in four distinct waves: Wave 1 Concept Development, Wave 2 Blueprint Design, Wave 3 Solution Delivery and Wave 4 Post-Transformation. These waves are characterized by the occurrence of strategic- and program-level triggers to which organizations respond by invoking different management services. Our interpretive research provides a new conceptualization of ITBTs based on a service-oriented view of such initiatives. This view draws attention to managerial capabilities as a service to transformations, and how and when these capabilities are required to respond to triggering incidents. We outline propositions and recommendations for business transformation management.

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ID Code: 78018
Item Type: Conference Paper
Refereed: Yes
Additional URLs:
Keywords: Business Transformation Management, IT-Enabled Business Transformation, Critical Incidents
Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600) > Information Systems Management (080609)
Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > BUSINESS AND MANAGEMENT (150300) > Innovation and Technology Management (150307)
Divisions: Current > QUT Faculties and Divisions > Science & Engineering Faculty
Copyright Owner: Copyright 2014 [please consult the author]
Deposited On: 23 Oct 2014 22:52
Last Modified: 23 Jun 2017 03:02

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