How small business advisory program delivery methods (collective learning, tailored, and practice-based approaches) affect learning and innovation

Sawang, Sukanlaya, Parker, Rachel, & Hine, Damian (2016) How small business advisory program delivery methods (collective learning, tailored, and practice-based approaches) affect learning and innovation. Journal of Small Business Management, 54(1), pp. 244-261.

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Past studies relate small business advisory program effectiveness to advisory characteristics such as advisory intensity and scope. We contribute to existing literature by seeking to identify the impact of different advisory program methods of delivery on learning and subsequent firm innovation behavior. Our research is based on a survey of 257 Australian firms completing small business advisory programs in the three years preceding the research. We explore the range of small business advisory program delivery methods in which our surveyed firms participated and, with reference to the literature on organizational learning and innovation, we analyze predictors of firms' learning ability and innovativeness based on the identified delivery methods. First, we found that business advisory programs that involved high levels of collective learning and tailored approaches enhanced firms' perceptions of their learning of critical skills or capabilities. We also found that small business advisory programs that were delivered by using practice-based approaches enhanced firms' subsequent organizational innovation. We verified this finding by testing whether firms that have participated in small business advisory services subsequently demonstrate improved behavior in terms of organizational innovativeness, when compared with matched firms that have not participated in an advisory program.

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ID Code: 78128
Item Type: Journal Article
Refereed: Yes
Additional Information: Article first published online: 28 OCT 2014
Keywords: Small Business, Advisory Program Delivery Methods, Collective Learning, Affect Learning, Innovation
DOI: 10.1111/jsbm.12142
ISSN: 0047-2778
Subjects: Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > BUSINESS AND MANAGEMENT (150300) > Small Business Management (150314)
Divisions: Current > QUT Faculties and Divisions > QUT Business School
Current > Schools > School of Management
Copyright Owner: Copyright 2014 International Council for Small Business
Copyright Statement: This is the accepted version of the following article: [full citation], which has been published in final form at [Link to final article].
Deposited On: 30 Oct 2014 00:00
Last Modified: 14 Dec 2015 05:22

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