Four observations on openings in calls to Kids Help Line

Danby, Susan J., Baker, Carolyn D., & Emmison, Michael (2005) Four observations on openings in calls to Kids Help Line. In Baker, Carolyn D., Emmison, Michael, & Firth, Alan (Eds.) Calling for Help: Language and Social Interaction in Telephone Helplines. John Benjamins, Amsterdam, pp. 133-151.


This chapter presents an initial investigation of communication between children and young people with telephone counsellors at Kids Help Line,a national Australian children’s helpline. It focuses on the openings of the calls to show the ways in which these young callers disclose and describe their troubles and delicate or sensitive matters to adult counsellors, and how these counsellors, in turn, display an awareness of the interactional sensitivity of these descriptions.

Impact and interest:

Search Google Scholar™

Citation counts are sourced monthly from Scopus and Web of Science® citation databases.

These databases contain citations from different subsets of available publications and different time periods and thus the citation count from each is usually different. Some works are not in either database and no count is displayed. Scopus includes citations from articles published in 1996 onwards, and Web of Science® generally from 1980 onwards.

Citations counts from the Google Scholar™ indexing service can be viewed at the linked Google Scholar™ search.

ID Code: 7859
Item Type: Book Chapter
Additional Information: For more information see the publisher's URL above or contact the author at
Funders: ARC
Additional URLs:
Keywords: Telephone Helplines, E, Health, Conversation Analysis, Social Interaction, Children
ISBN: 978 90 272 5386 6
Subjects: Australian and New Zealand Standard Research Classification > LANGUAGES COMMUNICATION AND CULTURE (200000) > LINGUISTICS (200400) > Discourse and Pragmatics (200403)
Australian and New Zealand Standard Research Classification > PSYCHOLOGY AND COGNITIVE SCIENCES (170000) > PSYCHOLOGY (170100) > Social and Community Psychology (170113)
Australian and New Zealand Standard Research Classification > STUDIES IN HUMAN SOCIETY (160000) > SOCIAL WORK (160700) > Counselling Welfare and Community Services (160702)
Divisions: Current > Research Centres > Office of Education Research
Current > QUT Faculties and Divisions > Faculty of Education
Copyright Owner: Copyright 2005 John Benjamins
Deposited On: 23 May 2007 00:00
Last Modified: 02 Oct 2014 01:31

Export: EndNote | Dublin Core | BibTeX

Repository Staff Only: item control page