Towards a theory of individual-level discontinuance of information systems use

Recker, Jan C. (2014) Towards a theory of individual-level discontinuance of information systems use. In Karahanna, Elena, Srinivasan, Ananth, & Tan, Bernard (Eds.) Proceedings of the 35th International Conference on Information Systems, Association For Information Systems, Auckland, New Zealand.

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I develop a model of individuals’ intentions to discontinue information system use. Understanding these intentions is important because they give insights into users’ willingness to carry out system tasks, and provide a basis for maintenance decisions as well as possible replacement decisions. I offer a first conceptualization of factors determining users’ discontinuance intentions on basis of existing literature on technology use, status quo bias and dual factor concepts. The model is grounded in rational choice theory to distinguish determinants of a conscious decision between continuing or discontinuing IS use. I provide details on the empirical test of the model through a field study of IS users in a retail organization. The work will have implications for theory on information systems continuance and dual-factor logic in information system use. The empirical findings will provide suggestions for managers dealing with cessation of information systems and work routine changes in organizations.

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ID Code: 78622
Item Type: Conference Paper
Refereed: Yes
Keywords: information system discontinuance, dual-factor logic, information system use, status quo bias, information system lifecycle
Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600) > Information Systems Theory (080611)
Divisions: Current > Schools > School of Information Systems
Current > QUT Faculties and Divisions > Science & Engineering Faculty
Copyright Owner: Copyright 2014 [please consult the author]
Deposited On: 11 Nov 2014 22:00
Last Modified: 14 Nov 2014 01:04

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