A collaborative rapid persona-building workshop : creating design personas with health researchers

Williams, Irith, Brereton, Margot, Donovan, Jared, McDonald, Karalyn, Millard, Tanya, Tam, Alex, & Elliott, Julian H. (2014) A collaborative rapid persona-building workshop : creating design personas with health researchers. International Journal of Sociotechnology and Knowledge Development, 6(2), pp. 17-35.

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In the HealthMap project for People With HIV, (PWHIV) designers employed a collaborative rapid ‘persona-building' workshop with health researchers to develop patient personas that embodied patient-centred design goals and contextual awareness from a variety of qualitative and quantitative data. On reflection, this collaborative rapid workshop was a process for drawing together the divergent user research insights and expertise of stakeholders into focus for a chronic disease self-management design. This paper discusses, (i) an analysis of the transcript of the workshop and, (ii) interviews with five practising senior designers, in order to reflect on how the persona-building process was enacted and its role in the HealthMap design evolution. The collaborative rapid persona-building methodology supported: embedding user research insights, eliciting domain expertise, introducing design thinking, facilitating stakeholder collaboration and defining early design requirements. The contribution of this paper is to model the process of collaborative rapid persona-building and to introduce the collaborative rapid persona-building framework as a method to generate design priorities from domain expertise and user research data.

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ID Code: 78759
Item Type: Journal Article
Refereed: Yes
Keywords: Chronic disease self-management, Health IT, Personas, User-centred design
DOI: 10.4018/ijskd.2014040102
ISSN: 1941-6253
Divisions: Current > Schools > School of Electrical Engineering & Computer Science
Current > QUT Faculties and Divisions > Creative Industries Faculty
Current > QUT Faculties and Divisions > Science & Engineering Faculty
Copyright Owner: Copyright 2014 IGI Global
Copyright Statement: Copying or distributing in print or electronic forms without written permission of IGI Global is prohibited
Deposited On: 19 Nov 2014 01:09
Last Modified: 21 Feb 2017 06:22

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