Implementation and evaluation of open source unified communications for SMBs

Tesfamicael, Aklilu Daniel, Liu, Vicky, Caelli, William, & Zureo, Jonathan (2014) Implementation and evaluation of open source unified communications for SMBs. In Proceedings of the 2014 Sixth International Conference on Computational Intelligence and Communication Networks, IEEE, Udaipur, India, pp. 1243-1248.

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Unified Communication (UC) is the integration of two or more real time communication systems into one platform. Integrating core communication systems into one overall enterprise level system delivers more than just cost saving. These real-time interactive communication services and applications over Internet Protocol (IP) have become critical in boosting employee accessibility and efficiency, improving customer support and fostering business agility. However, some small and medium-sized businesses (SMBs) are far from implementing this solution due to the high cost of initial deployment and ongoing support. In this paper, we will discuss and demonstrate an open source UC solution, viz. “Asterisk” for use by SMBs, and report on some performance tests using SIPp. The contribution from this research is the provision of technical advice to SMBs in deploying UC, which is manageable in terms of cost, ease of deployment and support.

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ID Code: 78936
Item Type: Conference Paper
Refereed: No
Additional URLs:
Keywords: Unified Communications (UC), Voice Over IP (VoIP), Asterisk, Open Source VoIP, Session Initiation Protocol (SIP)
DOI: 10.1109/CICN.2014.260
ISBN: 978-1-4799-6928-9
Divisions: Current > Schools > School of Electrical Engineering & Computer Science
Current > QUT Faculties and Divisions > Science & Engineering Faculty
Copyright Owner: © Copyright 2014 by IEEE
Deposited On: 27 Nov 2014 00:10
Last Modified: 22 Apr 2015 15:34

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