Business transformation management : composition and orchestration of management services
Safrudin, Norizan (2014) Business transformation management : composition and orchestration of management services. PhD thesis, Queensland University of Technology.
This research develops a better understanding on how large-scale and complex IT-enabled business transformations are managed. Evidence from three global case studies suggest that business transformations can be composed and orchestrated like a jazz band, where improvisation plays a fundamental role to maintain the melody, harmony and rhythm of such initiatives. The thesis details how the jazz metaphor can assist senior management on how to reuse and reconfigure capabilities as services for transforming organizations. To the academic body of knowledge, the thesis provides a study on the use of management services as a theoretical lens to examine Business Transformation Management.
Impact and interest:
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|Item Type:||QUT Thesis (PhD)|
|Supervisor:||Recker, Jan & Rosemann, Michael|
|Keywords:||Business Transformation Management, IT-enabled business transformation, Business transformation, Management Services, Composition, Orchestration, Jazz, Metaphor|
|Divisions:||Current > Schools > School of Information Systems
Current > QUT Faculties and Divisions > Science & Engineering Faculty
|Institution:||Queensland University of Technology|
|Deposited On:||17 Dec 2014 06:24|
|Last Modified:||08 Sep 2015 06:49|
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