Business transformation management : composition and orchestration of management services

Safrudin, Norizan (2014) Business transformation management : composition and orchestration of management services. PhD thesis, Queensland University of Technology.


This research develops a better understanding on how large-scale and complex IT-enabled business transformations are managed. Evidence from three global case studies suggest that business transformations can be composed and orchestrated like a jazz band, where improvisation plays a fundamental role to maintain the melody, harmony and rhythm of such initiatives. The thesis details how the jazz metaphor can assist senior management on how to reuse and reconfigure capabilities as services for transforming organizations. To the academic body of knowledge, the thesis provides a study on the use of management services as a theoretical lens to examine Business Transformation Management.

Impact and interest:

Citation counts are sourced monthly from Scopus and Web of Science® citation databases.

These databases contain citations from different subsets of available publications and different time periods and thus the citation count from each is usually different. Some works are not in either database and no count is displayed. Scopus includes citations from articles published in 1996 onwards, and Web of Science® generally from 1980 onwards.

Citations counts from the Google Scholar™ indexing service can be viewed at the linked Google Scholar™ search.

Full-text downloads:

366 since deposited on 17 Dec 2014
119 in the past twelve months

Full-text downloads displays the total number of times this work’s files (e.g., a PDF) have been downloaded from QUT ePrints as well as the number of downloads in the previous 365 days. The count includes downloads for all files if a work has more than one.

ID Code: 79152
Item Type: QUT Thesis (PhD)
Supervisor: Recker, Jan & Rosemann, Michael
Keywords: Business Transformation Management, IT-enabled business transformation, Business transformation, Management Services, Composition, Orchestration, Jazz, Metaphor
Divisions: Current > Schools > School of Information Systems
Current > QUT Faculties and Divisions > Science & Engineering Faculty
Institution: Queensland University of Technology
Deposited On: 17 Dec 2014 06:24
Last Modified: 08 Sep 2015 06:49

Export: EndNote | Dublin Core | BibTeX

Repository Staff Only: item control page