Approaching wicked problems through design thinking

Pasisi, Jess, Gibb, Jenny, & Matthews, Judy H. (2014) Approaching wicked problems through design thinking. In Proceedings of the 28th Australian and New Zealand Academy of Management Conference (ANZAM 2014): Reshaping Management for Impact, ANZAM, Sydney, Australia.


This paper explores possible ways in which design thinking can be used to understand the issues involved in wicked problems. Following brief reviews of both the design thinking and wicked problems literature, we offer a synthesis of these two areas. This paper distinguishes the connections of the various thinking styles inherent in design thinking methodologies and approaches to the phases of wicked problems. We create links between design thinking and cognitive mechanisms such as thinking styles, simple heuristics and schemas that can deepen understanding and effective decision making in the wicked problems in our complex environments.

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ID Code: 79532
Item Type: Conference Paper
Refereed: Yes
Additional URLs:
Keywords: Environment Complexity, New Management Approaches, Managing in Changing and Complex Business Environments, Innovation and Change
ISBN: 9780987596857
Divisions: Current > QUT Faculties and Divisions > QUT Business School
Current > Schools > School of Management
Copyright Owner: Copyright 2014 [Please consult the Authors]
Deposited On: 17 Dec 2014 06:51
Last Modified: 23 Jan 2015 00:14

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