A qualitative study of mental health practices with Culturally and Linguistically Diverse (CALD) clients

Khawaja, Nigar G. & Lathopolous, Philip (2014) A qualitative study of mental health practices with Culturally and Linguistically Diverse (CALD) clients. The Australian Community Psychologist, 26(2), pp. 8-21.

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Practitioners are expected to be culturally competent in order to offer appropriate counselling to culturally and linguistically diverse (CALD) clients in Australia. However, not much is known about their practices and therapeutic experiences with CALD clients. Using a qualitative approach, 15 mental health professionals from different disciplines were interviewed about the counselling process as well as their practice with CALD clients. Participants who had worked with CALD clients in a range of settings were invited to participate. Themes identified by the thematic analysis highlighted the importance of awareness and skills over knowledge, suggesting that respect and rapport could compensate for a lack of cultural knowledge. Further, practitioners reported that knowing where to find cultural information as it was required was more important than being expected to know this cultural knowledge. The findings supported concepts from existing models of multicultural competence and identified concrete practices associated with these constructs, thereby narrowing the gap between the theory and practice of cultural competence.

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ID Code: 79540
Item Type: Journal Article
Refereed: Yes
Additional URLs:
Keywords: multicultural counselling, cultural competence, practitioners, Australia
ISSN: 1835-7393
Subjects: Australian and New Zealand Standard Research Classification > PSYCHOLOGY AND COGNITIVE SCIENCES (170000)
Divisions: Current > QUT Faculties and Divisions > Faculty of Health
Current > Institutes > Institute of Health and Biomedical Innovation
Current > Schools > School of Psychology & Counselling
Copyright Owner: Copyright 2014 The Australian Psychological Society Ltd.
Deposited On: 19 Dec 2014 00:28
Last Modified: 20 Jan 2016 08:26

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