Passenger segmentation using smart card data

Kieu, Le Minh, Bhaskar, Ashish, & Chung, Edward (2014) Passenger segmentation using smart card data. IEEE Transactions on Intelligent Transport System, 16(3), pp. 1537-1548.

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Transit passenger market segmentation enables transit operators to target different classes of transit users for targeted surveys and various operational and strategic planning improvements. However, the existing market segmentation studies in the literature have been generally done using passenger surveys, which have various limitations. The smart card (SC) data from an automated fare collection system facilitate the understanding of the multiday travel pattern of transit passengers and can be used to segment them into identifiable types of similar behaviors and needs. This paper proposes a comprehensive methodology for passenger segmentation solely using SC data. After reconstructing the travel itineraries from SC transactions, this paper adopts the density-based spatial clustering of application with noise (DBSCAN) algorithm to mine the travel pattern of each SC user. An a priori market segmentation approach then segments transit passengers into four identifiable types. The methodology proposed in this paper assists transit operators to understand their passengers and provides them oriented information and services.

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ID Code: 79563
Item Type: Journal Article
Refereed: Yes
Additional URLs:
Keywords: Public transport, Smart Card, AFC, Market segmentation, Travel pattern
DOI: 10.1109/TITS.2014.2368998
ISSN: 1558-0016
Subjects: Australian and New Zealand Standard Research Classification > ENGINEERING (090000) > CIVIL ENGINEERING (090500) > Transport Engineering (090507)
Divisions: Current > Schools > School of Civil Engineering & Built Environment
Current > QUT Faculties and Divisions > Science & Engineering Faculty
Current > Research Centres > Smart Transport Research Centre
Copyright Owner: Copyright 2014 Institute of Electrical and Electronics Engineers (IEEE)
Copyright Statement: Personal use of this material is permitted. Permission from IEEE must be obtained for all other users, including reprinting/ republishing this material for advertising or promotional purposes, creating new collective works for resale or redistribution to servers or lists, or reuse of any copyrighted components of this work in other works.
Deposited On: 18 Dec 2014 05:19
Last Modified: 18 Aug 2015 12:47

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