Growing demand for emergency department services : associated factors and perspective of patients

Rego, Joanna (2015) Growing demand for emergency department services : associated factors and perspective of patients. PhD thesis, Queensland University of Technology.


This thesis demonstrates how patients' perceived urgency affects their decision to use public hospital emergency departments. The findings inform public health policy solutions aimed at reducing rapid growth in emergency department utilisation which results in congestion and affects the safety, satisfaction, and the quality of care. This research identified that patients attending emergency departments did so based on the perception of their own health status and beliefs that emergency departments were the most suitable location for their care. Blaming patients as "frequent flyers" or "inappropriate users" ignores the complex and multi-factorial nature of the genuine need for urgent medical care felt by patients.

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65 since deposited on 12 Mar 2015
32 in the past twelve months

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ID Code: 81797
Item Type: QUT Thesis (PhD)
Supervisor: Fitzgerald, Gerard, Vallmuur, Kirsten, & Toloo, Sam
Keywords: demand, Emergency Department services, prspective of patients, factors, reasons of patients, Queensland, Utilisation
Divisions: Current > QUT Faculties and Divisions > Faculty of Health
Current > Institutes > Institute of Health and Biomedical Innovation
Current > Schools > School of Public Health & Social Work
Institution: Queensland University of Technology
Deposited On: 12 Mar 2015 02:25
Last Modified: 08 Sep 2015 06:33

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