Virtual business role-play : leveraging familiar environments to prime stakeholder memory during process elicitation

Harman, Joel, Brown, Ross A., Johnson, Daniel M., Rinderle-Ma, Stefanie, & Kannengiesser, Udo (2015) Virtual business role-play : leveraging familiar environments to prime stakeholder memory during process elicitation. Lecture Notes in Computer Science, 9097, pp. 166-180.

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Business process models have traditionally been an effective way of examining business practices to identify areas for improvement. While common information gathering approaches are generally efficacious, they can be quite time consuming and have the risk of developing inaccuracies when information is forgotten or incorrectly interpreted by analysts. In this study, the potential of a role-playing approach for process elicitation and specification has been examined. This method allows stakeholders to enter a virtual world and role-play actions as they would in reality. As actions are completed, a model is automatically developed, removing the need for stakeholders to learn and understand a modelling grammar. Empirical data obtained in this study suggests that this approach may not only improve both the number of individual process task steps remembered and the correctness of task ordering, but also provide a reduction in the time required for stakeholders to model a process view.

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1 citations in Scopus
2 citations in Web of Science®
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ID Code: 81799
Item Type: Journal Article
Refereed: Yes
Additional Information: Advanced Information Systems Engineering: 27th International Conference, CAiSE 2015, Stockholm, Sweden, June 8-12, 2015, Proceedings
Keywords: Business Process Management, Process Elicitation, Subject-oriented Business Process Management, 3D Virtual Worlds, Human-computer Interaction
DOI: 10.1007/978-3-319-19069-3_11
ISSN: 0302-9743
Divisions: Current > Schools > School of Information Systems
Current > QUT Faculties and Divisions > Science & Engineering Faculty
Copyright Owner: Copyright 2015 The Authors
Deposited On: 16 Feb 2015 22:22
Last Modified: 15 Jun 2015 09:24

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