Kids, counselors and troubles-telling : morality-in-action in talk on an Australian children’s helpline

Danby, Susan J. & Emmison, Michael (2014) Kids, counselors and troubles-telling : morality-in-action in talk on an Australian children’s helpline. Journal of Applied Linguistics and Professional Practice, 9(2), pp. 263-285.

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Abstract

This article begins with the premise that morality is an intrinsic, although often invisible, aspect of everyday social action. Drawn from a corpus of fifty audiorecorded telephone calls to Kids Helpline, an Australian helpline for children and young people, we examine one call to show how the young caller and counsellor co-construct ‘morality-in-action’. Ethnomethodological understandings and, in particular, Sacks’ (1992) description of ‘Class 2’ rules and infractions show how an adolescent caller and counsellor collaboratively assemble moral versions of the caller. In puzzling out possible motives, the caller and counsellor can be seen to be attending to the implications of different moral versions of the caller. This attribution of motives is moral work in action, with motives contingently assembled, displayed and evaluated, with such work understood as displays of moral reasoning. The counselling call makes visible the counsellor’s interactional work to support and empower the client. Analysis such as this offers counsellors ways of understanding and making visible their interactional and moral work within helpline call interactions.

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ID Code: 81829
Item Type: Journal Article
Refereed: Yes
Additional URLs:
Keywords: helplines, children, young people, morality, ethnomethodology, counselling, counsellors, Australia
DOI: 10.1558/japl.v9i2.99
ISSN: 2040–3666
Subjects: Australian and New Zealand Standard Research Classification > EDUCATION (130000) > SPECIALIST STUDIES IN EDUCATION (130300) > Educational Counselling (130305)
Australian and New Zealand Standard Research Classification > LANGUAGES COMMUNICATION AND CULTURE (200000) > LINGUISTICS (200400) > Discourse and Pragmatics (200403)
Divisions: Current > Research Centres > Children & Youth Research Centre
Current > QUT Faculties and Divisions > Faculty of Education
Current > Schools > School of Early Childhood & Inclusive Education
Funding:
Copyright Owner: Copyright 2014 Equinox Publishing Ltd
Deposited On: 16 Feb 2015 23:27
Last Modified: 17 Apr 2015 02:42

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