A model for assessing information systems success and its application to e-logistics tracking systems

Green, Peter, Robb, David A., & Rohde, Fiona (2014) A model for assessing information systems success and its application to e-logistics tracking systems. Pacific Asia Journal of the Association for Information Systems, 6(4), pp. 39-68.

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The DeLone and McLean (D&M) model (2003) has been broadly used and generally recognised as a useful model for gauging the success of IS implementations. However, it is not without limitations. In this study, we evaluate a model that extends the D&M model and attempts to address some of it slimitations by providing a more complete measurement model of systems success. To that end, we augment the D&M (2003) model and include three variables: business value, institutional trust, and future readiness. We propose that the addition of these variables allows systems success to be assessed at both the systems level and the business level. Consequently, we develop a measurement model rather than a structural or predictive model of systems success.

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ID Code: 82463
Item Type: Journal Article
Refereed: Yes
Keywords: e-logistics, success, measures
ISSN: 1943-7544
Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600)
Divisions: Current > QUT Faculties and Divisions > QUT Business School
Current > Schools > School of Accountancy
Copyright Owner: Copyright 2014 Association for Information Systems
Deposited On: 12 Mar 2015 03:02
Last Modified: 14 Mar 2015 02:52

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